Geisinger’s Refund Policy
Tagline’s usual beat is medicine’s science and technology, which this story doesn’t address. Rather it speaks to the art of medicine, which rests on emotional satisfaction (as with any kind of art). Hospitals have tried to build trust and confidence with patients by using a team approach for explanation and education. So, imagine for yourself that you’ve just been given a diagnosis of glioblastoma and a dozen care providers begin to explain multiple things they can do. Do you want education or compassion? Emotional satisfaction with provided care won’t be possible in every case; so, as Geisinger Health System has sensed, a refund on the bill could be the next best thing. That may be as innovative in personalized medicine as CAR-T immunotherapy. MORE
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